Privacy Policy

Welcome to our Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you use our auto repair service platform. We are committed to protecting your privacy and ensuring the security of your personal data.

By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Personal Information

When you register or use our services, we may collect:

• Full name and contact information (email, phone number)
• Account credentials (username, password)
• Location data (address, service location)
• Vehicle information (make, model, year, license plate)
• Payment information (billing address, payment method details)
• Profile photos and user-generated content

Usage Information

We automatically collect information about how you interact with our platform:

• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, app features used)
• Location data (GPS coordinates, if you enable location services)
• Booking and service history
• Communication records with mechanics and support

Information from Third Parties

We may receive information from:

• Social media platforms (if you sign up using social login)
• Payment processors and financial institutions
• Identity verification services
• Marketing partners and analytics providers

We use the information we collect for various purposes to provide and improve our services:

Service Delivery

• Create and manage your account
• Process bookings and facilitate services
• Connect you with verified mechanics
• Process payments and issue receipts
• Provide customer support and respond to inquiries
• Send service notifications and updates

Platform Improvement

• Analyze usage patterns to improve functionality
• Personalize your experience on the platform
• Develop new features and services
• Conduct research and analytics

Safety and Security

• Verify user identities and prevent fraud
• Detect and prevent security threats
• Enforce our terms of service
• Resolve disputes and troubleshoot problems

Marketing and Communication

• Send promotional offers and updates (with your consent)
• Conduct surveys and gather feedback
• Send administrative messages and service announcements

We do not sell your personal information. We may share your information in the following circumstances:

With Service Providers

We share necessary information with mechanics and service providers to facilitate your bookings. This includes your name, contact information, location, and vehicle details.

With Third-Party Service Providers

We work with trusted partners who help us operate our platform:

• Payment processors (Paystack, Flutterwave)
• Cloud hosting providers
• Analytics and marketing services
• Customer support tools
• Email and communication services

For Legal Compliance

We may disclose information when required to:

• Comply with legal obligations or court orders
• Respond to government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your information becomes subject to a different privacy policy.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Security Measures

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

Your Responsibility

While we implement robust security measures, you are responsible for maintaining the confidentiality of your account credentials. Choose a strong password and do not share it with others. Notify us immediately if you suspect unauthorized access to your account.

You have certain rights regarding your personal information:

Access and Portability

You have the right to access your personal information and request a copy in a portable format. You can download your data from your account settings or contact us for assistance.

Correction and Update

You can update your account information at any time through your profile settings. If you need help correcting your information, contact our support team.

Deletion

You have the right to request deletion of your personal information. We will delete your data unless we are required to retain it for legal or operational purposes. To request deletion, contact us at privacy@autorepair.ng.

Marketing Communications

You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email or adjusting your notification preferences in your account settings. Note that you will still receive transactional emails related to your bookings and account.

Location Services

You can control location permissions through your device settings. Disabling location services may limit certain features of our platform.

Do Not Track

We do not currently respond to "Do Not Track" signals from web browsers. We may implement such functionality in the future.

We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly
• Performance Cookies: Help us understand how visitors use our platform
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements and track campaign performance

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically find cookie controls in the "Options" or "Preferences" menu. Note that disabling cookies may affect the functionality of our platform.

Third-Party Analytics

We use third-party analytics services such as Google Analytics to understand platform usage. These services use cookies to collect information about your interactions with our platform. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal, tax, or regulatory purposes.

Certain information may be retained in backup systems for a limited time before permanent deletion. Anonymized or aggregated data may be retained indefinitely for analytical purposes.

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have inadvertently collected information from a child under 18, we will take steps to delete that information as soon as possible.

Your information may be processed and stored on servers located outside Nigeria, including in countries that may have different data protection laws. By using our platform, you consent to the transfer of your information to these locations.

We take appropriate measures to ensure that your information receives adequate protection in accordance with this Privacy Policy, regardless of where it is processed.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our platform
• Sending you an email notification
• Displaying a prominent notice on our platform

Your continued use of our platform after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.